Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern reinsupreme.com.au relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term reinsupreme.com.au or ‘us’ or ‘we’ refers to the owner of the website. Our company’s legal name is Rein Supreme, place of registration: Australia. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which
  we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but
  is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Warranty and Returns

The Rein Supreme Equestrian team have the highest standards in place to ensure our valued clients receive the best quality products and service. However, it would be naïve of us to believe that we do not sometimes make mistakes. If this is ever the case, we ask that you follow the guidelines detailed below to assist in the fair resolution of the issue.

Please ensure that you have selected the right product/s and we have delivered the right products before you use it on your horse or alter the product in any way. To ensure that there are no manufacturing defects please check the product/rug carefully and inspect all fixings and attachments paying particular attention to the stitching and binding. If you have any doubts regarding the manufacture/construction of the product please contact us.

If you have followed information about rug RUG SIZING & FITTING prior to making your purchase then you should be reasonably confident that the rug will fit. However, when trying the rug on your horse for the first time please use a sheet or similar to prevent horse hair or other debris from soiling the rug. WE WILL NOT ACCEPT RETURN OF SOILED RUGS. If there is an issue with the fit of the rug we will happily exchange as per the provisions below.

When you fit the rug or product for the first time, if you have any doubt about the fit, sizing, quality or its suitability for the task you have intended – please contact us to arrange an exchange or return the item.

Remove the item from your horse immediately before it gets dirty. If you are unsure of the fitting of a horse rug or how to use a particular item – please contact us for clarification before using the product. We will be happy to assist.

Rug Warranty

We cannot guarantee the time frame that our products will last as horses are unpredictable animals. We can only suggest how the products should be cared for to maximize the life of the product.

We do however guarantee that the goods you purchased are of an acceptable quality and offer a
‘consumer guarantee’ as regulated by the QLD OFFICE OF FAIR TRADE.

Returns

Please choose your product/s carefully as we DO NOT refund if you change your mind.

If you need to return any goods to us we will only accept returns through AUSTRALIA POST
and we do not accept COD. Please refer to returns procedure below.

We will not accept returns if the item is soiled/used.

We have provided detailed descriptions, sizing instructions and images of our products on this website. However we understand that sometimes a product is purchased and is not the correct size or style for its intended use. In these instances we will happily exchange the product with the following provisions:

• You notify us of the issue within 7 days of receipt of the item.
• The item must be unused and clean and in its original packaging.
• Postage costs to return the item to Rein Supreme is the purchasers responsibility.
• The postage costs associated with the replacement item are also the responsibility of the
  purchaser.

In the case of Rein Supreme sending you the wrong or faulty product then we will accept responsibility for postage of both the return item and replacement item. Please notify us within 7 days of receipt of the item and we will make the necessary arrangements at our expense.

Returns Procedure

Please submit an enquiry via tour contact page outlining the details of your issue and the purchase invoice/order number. We will assess your claim and advise you if we need any other information to process your claim.

All goods must be returned in compliance with the following provisions:

• Original condition & original packaging along with all tags etc.
• Goods must be 100% Clean and Hair free.
• You notify us of the need for an exchange or return within 7 days of receipt. Upon assessment
  of your claim and determination that the return/exchange is deemed appropriate Rein Supreme
  will provide the appropriate return address and advise of any other information to assist in the returns process.
• You return the goods with a copy of the invoice/receipt within 14 days of notifying us as per the instructions that we provide to you.